kxs8 Privacy Policy
How kxs8 collects, stores, and protects your personal information — all the details are presented here transparently.
This privacy policy applies to all users of the kxs8 platform. By using our website, you are considered to have read and agreed to the terms of this policy.
Core Privacy Provisions
Introduction & Definitions
kxs8 is an online gaming platform that provides entertainment gaming services for players in Bangladesh. We place the highest importance on the privacy of our users. Below are the definitions of some key terms used in this policy:
- "Personal Information" — Any information that can identify a specific individual, such as name, email address, mobile number, or financial details.
- "Platform" — The kxs8 website and all associated services.
- "User" — Any person who uses the kxs8 platform or has created an account.
- "Processing" — Any activity involving the collection, storage, modification, disclosure, or deletion of personal information.
This privacy policy applies to all services on the kxs8 platform. We are committed to maintaining transparency with our users and building a relationship of trust.
Information Collection
kxs8 collects various types of information to run its services smoothly. We only collect information that is genuinely necessary to provide those services.
2.1 Information You Provide Directly
When you create an account or use our services, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Financial transaction details — records of deposits and withdrawals via bKash, Nagad, or Rocket
- Account login credentials (username and encrypted password)
- Documents required for identity verification (copy of National ID card or passport)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Time spent on the platform and information about pages visited
- Gaming activity history (which games were played, bet amounts, etc.)
- Referral source (how you arrived at our site)
We never store your full payment card number. All financial transactions are handled entirely through the secure systems of bKash, Nagad, and Rocket.
Purpose of Information Use
kxs8 uses the information it collects for specific and legitimate purposes. We will never use your information in unauthorised ways.
3.1 Providing Core Services
- Account creation, management, and verification
- Processing financial transactions and maintaining records
- Ensuring gaming services run smoothly
- Providing customer support — via 24/7 live chat and email
- Managing welcome bonuses and the VIP programme
3.2 Protection & Security
- Detecting and preventing fraudulent activity
- Blocking unauthorised access to accounts
- Meeting anti-money laundering compliance obligations
- Monitoring gaming behaviour to ensure responsible gaming
3.3 Service Improvement
- Analysing user behaviour to improve the platform experience
- Identifying and resolving technical issues
- Planning new features and services
3.4 Communications
- Sending important account notifications
- Issuing security-related alerts
- Sending promotional information with your consent
Cookies & Tracking Technologies
The kxs8 platform uses cookies and similar technologies to run smoothly and improve the user experience.
4.1 Types of Cookies
- Essential Cookies: These are required for the platform's basic functionality. They are essential for maintaining login sessions and ensuring security. Disabling them may cause the platform to not work properly.
- Functional Cookies: These remember your preferences and settings, such as language preference and session settings.
- Analytical Cookies: These collect anonymous statistics to understand how the platform is used. They contain no personally identifiable information.
4.2 Cookie Controls
You can control or reject cookies from your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform or require you to log in each time you visit.
Completely disabling essential cookies may prevent kxs8's account login and financial transaction services from working properly.
Data Storage & Security
kxs8 applies industry-standard security measures to ensure your information is protected. We believe a secure platform is a trustworthy platform.
5.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication option (optional)
5.2 Data Retention Period
Your personal information is not kept beyond the time it is needed. In general:
- Active account data: retained until the account is closed
- Financial transaction records: retained for the period required by legal obligations
- After account closure: retained for a defined period for security and legal reasons
- Marketing communications: stopped immediately once you opt out
5.3 Employee Access
Only those kxs8 employees who need your personal information for their work have access to it. All employees are bound by confidentiality agreements and are trained in personal data protection.
Sharing Information with Third Parties
kxs8 never sells your personal information or shares it with third parties for commercial purposes. However, sharing information may be necessary in certain circumstances.
6.1 Service Partners
To deliver our services, we work with certain trusted technology and service partners, such as:
- Payment processing services (bKash, Nagad, Rocket) — only the information required for transactions
- Game software providers (such as PG Soft, JILI, Pragmatic Play, Spribe) — to ensure gaming services function correctly
- Technology infrastructure providers — for server hosting and security
These partners receive only the information they need for their specific tasks and are required to comply with our privacy standards.
6.2 Legal Requirements
We may be legally required to disclose information in the following circumstances:
- Court orders or valid legal proceedings
- Assisting authorities in investigations into financial crimes or fraud
- Preventing an immediate threat to national security or public interest
6.3 Business Transfers
If there is a significant change to kxs8's business structure (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.
User Rights
As a kxs8 user, you have certain important rights over your own personal information. We respect these rights and support you in exercising them.
7.1 Right to Access Information
You can find out at any time what information kxs8 holds about you. You can request a copy of your information by emailing [email protected].
7.2 Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or via our support team.
7.3 Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, we may be required to retain certain information to meet our legal obligations.
7.4 Right to Object to Processing
You can object to your information being used for marketing communications or other specific purposes. Every marketing email will contain an "opt-out" link, or you can opt out by emailing [email protected].
7.5 Right to Data Portability
You can request your personal information in a readable format. Fulfilling this request usually takes some time and we will notify you in advance.
To exercise any of the above rights, email [email protected]. We respond in both English and Bengali.
Protection of Minors
kxs8 strictly provides services for those aged 21 and above. We are firmly committed to protecting minors.
- We do not knowingly collect any personal information from those under the age of 21.
- Age verification is mandatory at the time of account creation.
- If we learn that we hold information belonging to a minor, we will delete it immediately and close the associated account.
- If a parent or legal guardian becomes aware that their child has attempted to use our services, please contact us immediately at [email protected].
For those aged 21 and above only. Registration or use by minors is strictly prohibited.
Changes to the Privacy Policy
kxs8 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the platform.
- A summary of the changes will be sent to your registered email.
- The date on which the revised policy takes effect will be clearly stated.
Continued use of the platform after the revised policy is published will be considered your consent to the new policy. If you do not agree with the changes, you have the option to close your account.
Separate notice may not be given for minor linguistic corrections or spelling fixes. However, any policy changes will always be communicated in advance.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints regarding your privacy, we are always ready to help. kxs8's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Use the following channels to submit your privacy request or complaint:
- Email: [email protected] (please mention the privacy-related subject in the subject line)
- Live Chat: Through the platform's 24/7 live chat facility
We take all privacy-related requests seriously and strive to respond promptly.
Contact Us
Our support team is always ready to help with any questions or concerns about the privacy policy.
Live Chat
24/7 instant support — in Bengali and English
Email Support
[email protected] — for privacy requests
Read our other policy pages to learn more